Your Privacy Matters at takbe

When you use the takbe platform — whether you are registering a new account, placing a wager, making a deposit, or simply browsing the site — we may collect various categories of personal and technical information. The specific data we collect depends on how you interact with our platform and what services you use.

Registration & Account Data: When you create a takbe account, we collect your full legal name, date of birth, mobile phone number, email address, and preferred username. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.

Identity Verification (KYC) Data: To comply with anti-money laundering (AML) obligations and to protect the integrity of the platform, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address documents and proof of payment method ownership. These documents are stored securely and processed solely for verification purposes.

Financial Transaction Data: We collect records of all deposits, withdrawals, wagers, bonuses, and refunds processed through your account. This includes transaction amounts in BDT, timestamps, payment method identifiers (e.g., your bKash or Nagad registered mobile number), and transaction reference numbers. Full payment card or mobile wallet credentials are never stored on takbe servers — they are handled directly by our payment processing partners.

Gameplay & Betting Activity: We record detailed logs of your activity on the platform, including the games you play, bets placed, odds accepted, session durations, and outcomes. This data is used to operate the platform correctly, resolve disputes, detect prohibited behaviour, and improve the player experience.

Device & Technical Data: When you access takbe, our servers automatically collect technical information about your device and connection, including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited, and time spent on each page. This data is collected via server logs and analytics tools.

takbe uses the personal data we collect to provide, maintain, secure, and continuously improve our online casino and sports betting platform. We process your data only where we have a legitimate purpose for doing so. Below is a detailed breakdown of how your information is used:

• Account Management: To create and maintain your player account, process login requests, reset passwords, and communicate account-related notices including security alerts, balance updates, and policy change notifications.
• Transaction Processing: To receive and process your deposits via bKash, Nagad, Rocket, and Upay, and to execute withdrawal requests to your nominated payment method in a timely and accurate manner.
• Identity Verification: To confirm that you meet the minimum age requirement of 18 years and to verify the accuracy of the registration information you have provided, in accordance with our KYC obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, bonus abuse, and other activities prohibited under our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns and identify behaviour that may indicate problem gambling, allowing our responsible gaming team to intervene appropriately. Your gameplay data also supports the functionality of deposit limits, session reminders, and self-exclusion tools.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and design of the takbe platform — including game loading speeds, navigation flows, and mobile responsiveness.
• Marketing Communications: Where you have explicitly opted in to receive promotional communications, we may send you information about bonuses, promotions, new games, and seasonal offers relevant to the Bangladesh market (such as BPL season promotions or Eid special offers). You may withdraw consent for marketing communications at any time.
• Legal & Regulatory Compliance: To meet our obligations under applicable laws, including cooperation with law enforcement authorities and financial regulators where legally required.

We process your data on the following legal bases: (a) performance of a contract — processing necessary to provide the services you have signed up for; (b) legal obligation — processing required to comply with applicable laws; (c) legitimate interests — processing for fraud prevention, platform security, and service improvement; and (d) consent — where you have given explicit opt-in consent, such as for marketing communications.

takbe does not sell, rent, or trade your personal information to third parties for marketing purposes. We will never share your data with advertisers, data brokers, or any commercial entity that would use it for purposes unrelated to the delivery of takbe's services to you.

However, in order to operate the platform effectively and comply with our legal obligations, we may share specific categories of your data with the following trusted categories of recipients:

• Payment Processing Partners: When you make a deposit or request a withdrawal, we share the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, BRAC Bank, City Bank, Islami Bank, and card networks Visa and Mastercard — to facilitate the transaction. These partners operate under their own privacy policies and are independently regulated.
• Identity Verification Services: We may use third-party KYC verification technology providers to assist in the authentication of identity documents submitted by players. These providers are contractually bound to process data solely for verification purposes and to maintain appropriate security standards.
• Game Software Providers: Certain gameplay events and session data may be shared with our game studio partners — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary for game delivery, certification, and dispute resolution. These providers do not receive your personally identifiable information beyond what is technically necessary for game operation.
• Analytics & Security Platforms: We use reputable, industry-standard analytics and fraud detection tools to monitor platform performance and security. These tools may process technical data such as IP addresses, device identifiers, and session behaviour. All such providers are bound by data processing agreements that restrict their use of your data.
• Legal & Regulatory Authorities: We may be required by applicable law, court order, or regulatory directive to disclose specific account information and transaction records to law enforcement agencies or financial regulators. We will always seek to verify the legitimacy of any such request before complying.

Any third party that receives your personal data on behalf of takbe is required to handle it in accordance with applicable data protection principles and is prohibited from using it for any purpose beyond the specific service they are providing to us.

takbe uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you securely logged in during your session, and to understand how players use our services so that we can continuously improve the experience.

A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot carry viruses. The cookies used by takbe fall into the following categories:

Most modern web browsers allow you to view, manage, and delete cookies stored on your device through the browser's settings menu. Please note that disabling essential cookies may prevent certain features of the takbe platform from functioning correctly, including the ability to log in and maintain a session.

In addition to cookies, takbe may use web beacons (transparent image files) in transactional emails to confirm whether those emails have been opened. This helps us ensure that important security and account notifications are being received by players.

The security of your personal information is a fundamental priority at takbe. We implement a comprehensive, layered security architecture to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and the takbe servers is encrypted using industry-standard Transport Layer Security (TLS). Our SSL certificate is maintained and renewed on a regular schedule to ensure continuous protection.
• Encrypted Data Storage: Sensitive personal data — including KYC document images, financial records, and account credentials — is stored in encrypted format at rest. Encryption keys are managed using secure key management practices with strict access controls.
• Access Controls: Access to personal data within takbe's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and monitored. Privileged access is subject to multi-factor authentication.
• Firewalls & Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems. Anomalous network activity triggers automated alerts and human review.
• Penetration Testing & Security Audits: takbe commissions regular independent security assessments of its platform infrastructure to identify and address potential vulnerabilities before they can be exploited.
• Incident Response Plan: In the event of a confirmed or suspected data security incident, takbe has a formal incident response plan that includes containment, investigation, notification of affected players where required, and remediation.

Despite our best efforts, no digital system can be guaranteed to be 100% secure against all possible threats. In the unlikely event of a data breach that poses a risk to your rights or interests, takbe will notify affected players promptly and take all reasonable steps to mitigate the impact.

As a user of the takbe platform, you hold a number of rights in relation to your personal data. takbe is committed to honouring these rights and to making the process of exercising them as straightforward as possible.

• Right of Access: You have the right to request a copy of the personal data that takbe holds about you. We will provide a summary of your account data, transaction history, and any KYC documentation on file within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details such as your email address or phone number can be updated directly within your account settings, or by contacting support.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, if your account has been permanently closed and there is no legal obligation requiring us to retain the data. Please note that certain data may be required to be retained for AML, fraud prevention, or legal compliance purposes even after account closure.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal account data in a structured, commonly used, and machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from promotional communications by following the unsubscribe link in any marketing email, or by contacting our support team directly.
• Right to Withdraw Consent: Where takbe processes your data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal.

takbe retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our data retention practices are as follows:

• Active Account Data: For as long as your account remains open and active on the takbe platform. This includes your registration details, account preferences, and active responsible gaming settings.
• Transaction & Financial Records: A minimum of 5 years following the date of each transaction, in accordance with internationally recognised AML record-keeping standards. This applies to all deposit, withdrawal, bonus, and adjustment records.
• KYC Verification Documents: A minimum of 5 years from the date of submission, or from the date of account closure — whichever is later — as required by AML compliance obligations.
• Gameplay Logs & Betting History: A minimum of 3 years from the date of each recorded event, to support dispute resolution, responsible gaming reviews, and fraud investigations.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of 2 years to support quality assurance, training, and any follow-up disputes.
• Marketing Preferences: Records of your marketing consent or opt-out status are retained for the lifetime of your account and for a period of 2 years following account closure, to demonstrate compliance with consent obligations.

When personal data is no longer required for any legitimate purpose, takbe follows a secure data deletion process to permanently remove or anonymise the data from our systems and those of our data processors.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way takbe handles your personal data, we encourage you to reach out to our team directly. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can contact the takbe Data Privacy team through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" or "Data Enquiry" so our team can route your message correctly.
• Live Chat: Our 24/7 live chat support is available on every page of the takbe platform. For urgent privacy concerns — such as suspected unauthorised access to your account — live chat is the fastest way to reach us.
• WhatsApp: +880 1700-000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

When submitting a privacy request by email, please include your registered username or account email address so that we can verify your identity before processing the request. Do not include sensitive documents such as NID scans in your initial email — we will guide you through a secure submission process if verification documents are required.

This Privacy Policy was last reviewed and updated in January 2026. If you are reading a cached or printed copy of this document, please visit takbe.app/privacy-policy to confirm you are reading the current version.